I submitted my withdrawal request after closing all positions and receiving an on-screen confirmation. Two days later, support contacted me claiming a previously unmentioned “capital routing inspection fee” of $420 was required. This fee had never appeared in the user agreement, account dashboard, or prior communications.
When I asked why this inspection suddenly applied, the response avoided specifics and leaned on vague phrases like “temporary compliance alignment.” I requested written documentation explaining the fee’s purpose and refundability. None was provided. Instead, I was warned that failure to pay could result in my account being placed in a “pending cycle,” delaying withdrawals indefinitely.
What made this situation more suspicious was the refusal to deduct the fee from my existing balance. They insisted on an external payment, framing it as standard practice. Each follow-up question led to longer response times and more scripted replies.
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